Return Policy, Price Match & Satisfaction Guarantee Policies
For most of our products such as PurHEMP and PurOtic, we offer a 30-day money back satisfaction guarantee even if they are opened and completely used. A few of our products are marked with "No Open Bottle Return" this means that for only these particular products we will only accept returns that are unopened and unused. For Example our 3000mg or 6000mg PurHemp Oil and our PurHEMP 25mg Capsules.
Returns are very easy with us. Just mail it back to our standard address, listed below. We don't get many returns so we don't require any forms or document.
Be sure to:
1. Send the product back within 30 days of delivery.
2. Include something with your name or order number so that we know who to refund.
3. Mail to:
Innovet Pet Products
1440 w 178th street
Gardena, CA 90248
*any amount paid for shipping is not refundable if your order has already been shipped
*we do not cover return postage
*we are not responsible for lost returns sent to us unless customer provides a tracking number with data proving that it was sent to us and lost.
*no more than two bottles of PurHEMP may be returned in a twelve-month period
*we cannot honor this policy for orders placed elsewhere, only from this innovetpet.co website.
*discount codes can NOT be combined.
Let us know how we can help! Contact Us
How Innovet's 30-Day Price Guarantee works (after purchase)
We want you to enjoy your new Innovet Pet Products, not worry about the price. So if you see a lower price on your product purchase within 30 days of your invoice date, Innovet Pet Products will refund the difference. Less stress, more satisfaction, guaranteed.
Identify the same lower-priced product that you purchased within 30 days from Innovet Pet Products.
Share the active link showing the exact-match, lower-priced item with a Innovet Pet Products sales expert within 30 days of your invoice date. Share via the Chat tool or call 1-888-269-3154. Once validated, they will complete your refund.
How Innovet Pet Products Price Match works (before purchase)
If you find a lower-price advertised on the internet for an identical product or an equivalent (as determined by Innovet Pet Products) Innovet Pet Products will match that price. Call or chat online with a Innovet Pet Products Expert, and we'll walk you through the process.
How to: Step by Step
Identify the eligible, lower-priced product you wish to price match on a qualifying retailer website.
Share the active link showing the exact-match, lower-priced item with a Innovet Pet Products sales expert. Share via the Chat tool on Innovet Pet Products or call 1-888-269-3154. Once validated, they will complete your purchase.
What Innovet Pet Products will match
Qualified competitor's identical product being sold at retail, in new condition and that matches the following key specs with a product from Innovet Pet Products being sold at innovetpet.co. Key specs of an identical product would include but not be limited to the following:
- same mg for mg of active ingredient
- same organic certified hemp oil as a carrier oil (not inferior MCT oil)
- full spectrum for full spectrum. All full spectrum claims must be backed up with 3rd party COA. This is because many companies claim their product is full spectrum but really they used isolate. These companies typically post no COA's, limited COA's or 1 COA to try and cover their entire product line for a year. Also full spectrum Hemp oil is NEVER clear like water!
- Full spectrum for full spectrum, broad spectrum for broad spectrum, isolate for isolate
- same product volume
- same flavor (if applicable)
What Innovet Pet Products won't match
- Any price from a paid membership club or paid loyalty programs (e.g., prices that require a club or loyalty card that is associated with a membership fee). Examples include, but are not limited to, Costco.com & SamsClub.com.
- Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, “doorbuster,” Black Friday/Cyber Monday (the week before and after Thanksgiving) and Green Monday prices.
- Any price that is based upon rebates, coupons, financing offers, errors, bundling of products or services, gift cards, or gift card offers.
- Any prices not advertised on one of the websites below.
- In-store only pricing.
- Any product purchase intended for resale. Innovet Pet Products will only match five items per small business customer.
- Any lower-priced offer for a product that is on a lead time, rain check, or out of stock. Product must be in stock and immediately available.
- The matched price cannot be combined with any other promotion or discount. The requested matched price will be the final price.
- Price match cannot be combined with or apply to Innovet Pet Products Member Purchase Program offers or discounts.
In addition to the above terms, Innovet cannot price match the following products:
All sizes of Innovet brand Biodegradable Poop Bags
No apples-to-apples comparison possible due to variants such as bag thickness, size, material composition, synthetic versus organic, rate of decomposition
Stat!Syringe with and without Hydrogen Peroxide bottle
No apples-to-apples comparison possible due to the fact that there is no other dog life saving tool like it.
Innovet Apparel such as hats, bandanna’s etc
Retailer websites that Innovet Pet Products will match for pricing on products:
We also welcome suggestions for new companies to match prices with.
Innovet Pet Products Price Guarantee applies for 30 days from invoice date to purchases from Innovet Pet Products or Innovet Pet Products.co only. Lower price must be for identical product on Innovet Pet Products.co. Limit five product refunds per small business customer. The maximum purchase amount on Innovet Pet Products Price Guarantee program is $1,000. Offer does not apply to marketplace resellers, financing offers (including Special Financing offers), gift card offers, bundles, free items, customizable configurations, Innovet Pet Products specialty products, pricing errors, service and installation offers, items advertised as limited-quantities, out-of-stock items, clearance, or Outlet products. Price guarantee does not apply to Innovet Pet Products Member Purchase Program offers for which customer is not otherwise eligible, existing Deal of the Week, Daily Deals, coupons, mail-in rebates or rewards. Price guarantee cannot be applied between Thanksgiving Day and the Monday following Thanksgiving, as well as Green Monday.
Any price from a paid membership club or paid loyalty programs (e.g. prices that require a club or loyalty card that is associated with a membership fee). Examples include, but are not limited to, Costco.com & SamsClub.com.
Innovet's Price Match Guarantee FAQs
Innovet Pet Products is committed to giving you the best price on an identical item before and after your purchase. Our Price Match program is intended to be used prior to a purchase at Innovet Pet Products. Our Price Guarantee program ensures that you get credit for our lowest price for your item on Innovet Pet Products up to 30 days after your purchase at Innovet Pet Products, in the event that we lower the price.
Remember, the Innovet Pet Products price guarantee applies for 30 days from your invoice date for purchases from Innovet Pet Products only, not other retail websites. The lower price must be for an identical product on Innovet Pet Products and the refund of the difference in prices is limited to five (5) per small business customer. The maximum purchase amount on Innovet Pet Products Price Guarantee program is $1,000. Like the Price match, the Price Guarantee does not apply to marketplace resellers, financing offers (including Special Financing offers), gift card offers, bundles, free items, pricing errors, service and installation offers, items advertised as limited-quantities, out-of-stock items, clearance, or Outlet products. The Price guarantee also does not apply to Innovet Pet Products Member Purchase Program offers for which you are not otherwise eligible, existing Deal of the Week, Daily Deals, coupons, mail-in rebates or rewards. The price guarantee cannot be applied between Thanksgiving Day and the Monday following Thanksgiving, as well as Green Monday.
Innovet Pet Products’s Price Match program is intended to be used before a sale. Once eligibility requirements are validated by a sales agent, the price match will be done prior to your purchase. No rebates, credits, pre-paid gift cards, or other gimmicks – we make it simple and easy!
In addition to being available for small business customers, the price match promotion is also available to US customers purchasing a new product for home use from either our for home or member purchase program stores. See respective terms and conditions for the consumer Price Match.
Small business customers may purchase five products at a time through this Price Match program. Maximum purchase amount using the Price Match program is $1,000. Products intended for resale are expressly prohibited in the Price March program.
No. You may use either a coupon or a price match on an item, but not both. Price matched items also cannot be combined with any member purchase program discounts you may be eligible for.